‍Solo’s support offering around agentgateway, kagent, and agentregistry is designed for teams who want enterprise-grade help directly on the open source distributions they are using today. Our support offering includes:

• 24x7 Global Support: A follow-the-sun support model with predefined SLAs that scale to your production needs up to a 15-minute response time for urgent issues.
• Upstream collaboration: Solo works directly with you on issues and improvements with upstream projects and is your champion and partner in upstream communities.
• Partnership from POC to production: Whether you’re just starting out or standardizing your global platform, Solo partners with you on the entire path to production.
• Best practice guidance: Get direct input on architecture and implementation patterns based on Solo’s experience with community and customer adoption at scale.

Open Source support is ideal for teams who:

• Are building or scaling agentic applications on open source and want expert backup.
• Want creator-level support without switching off their current open source stack.
• Need strong SLAs and 24×7 coverage but don’t yet require every feature in Solo’s enterprise distributions.

Make your agentic infrastructure production-ready
‍

You don’t need to choose between open source flexibility and enterprise-grade confidence. With Solo, you get both—the innovation of the community and the reliability of a trusted partner.

‍