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Istio Support

Enterprise Istio Support for Production Environments

Need to optimize your Istio deployment? Looking to migrate away from sidecars to Ambient mesh? Are you having performance issues with your Istio instance?

You don't need to pull your hair out getting Istio to do the job. Solo.io can provide complete support, management, and security for Istio in your enterprise. Our team, including the expertise of Istio's founder, is ready to help.

Vulnerability Protection

Protect against threats using secure Istio images that reduce vulnerabilities and security risks.

Industry Expertise

Get expert advice from Istio founders and leaders via Slack and dedicated enterprise support tickets with guaranteed response times.

Long term Support

We provide support for the latest five validated Istio versions (N-4) across any environments (FedRAMP, EKS, OpenShift, VMs) & chip architectures including ARM.

Contact Support

Thanks for your request!

Our team is looking forward to talking with you and will reach out shortly to coordinate a meeting.

In the meantime, please check out these helpful resources at your leisure.

Gloo Istio Subscription – Premium Support & SLAs

Priority

Description

Standard

Enhanced

Urgent

A problem that severely impacts your use of the software in a production environment

1 hour
(24/7/365)

15 minute
(24/7/365)

High

A problem where the software is functioning but your use in a production environment is severely reduced

4 Business
Hours
Local Time

2 hours
(24/7/365)

Normal

A problem that involves partial, non-critical loss of use of the software in a production environment or development environment

8 Business
Hours
Local Time

4 Business
Hours
Local Time

Low

A general usage question, reporting of a documentation error, or recommendation for a future product enhancement or modification

24 Business
Hours
Local Time

12 Business
Hours
Local Time

Gloo Istio Subscription – Break-Fix Support

Customers are able to submit questions and issues to the Solo.io support team subject to the Technical Support Policy.

Additional Resources

Monitor LLM usage with Gloo AI Gateway Consumption Reporting

Learn More

Migrating from Sidecars to Sidecarless Istio Ambient Mesh

Learn More

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