Enterprise
Istio Support
Get comprehensive support for your Istio workloads in production. Optimize your service mesh with world-class technical expertise backed by the team that helped build Istio.
Service Mesh without the Mess
Industry-leading enterprise support for Istio
Faster time to market
From sidecars to Ambient, ensure your service mesh is production-ready. With enterprise SLAs and expert architectural guidance, reduce complexity, troubleshoot fast, and accelerate your path to production.
Trusted partnership, backed by industry expertise
Focus on what matters by partnering with Solo’s team of Istio experts. As an extension of your team, we provide seamless onboarding and proactive health checks, giving you confidence to scale mission-critical workloads.
Enhanced security and risk management
Fortify your applications and mesh infrastructure with L7 observability, FIPS-compliant builds, continuous CVE scanning, and enhanced SLAs, supported by industry-leading Istio experts.
Enterprise
Premium level support plus access to advanced features designed to support the most demanding and mission-critical enterprise environments.
Premium
High-touch, industry expert-led support, designed to help you accelerate, secure, and optimize your Istio service mesh with confidence.
Basic
Ensure your Istio deployment is reliable and secure with break-fix support across your production workloads.
Community
Get started for free with the cloud-native community’s favourite service mesh - Istio.
Compare support tiers
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Additional enterprise features*
Enterprise support & SLAs
A problem that severely impacts your use of the software in a production environment
1 hour (24/7/365)
15 minute (24/7/365)
A problem where the software is functioning but your use in a production environment is severely reduced
4 Business hours (local time)
2 hours (24/7/365)
A problem that involves partial, non-critical loss of use of the software in a production environment or a development environment
8 Business hours (local time)
4 Business hours (local time)
A general usage question, reporting of a documentation error, or recommendation for a future product enhancement or modification
24 Business Hours (local time)
12 Business hours (local time)
Cloud connectivity done right
