Enterprise
Istio Support

Get comprehensive support for your Istio workloads in production. Optimize your service mesh with world-class technical expertise backed by the team that helped build Istio.

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Service Mesh without the Mess

Industry-leading enterprise support for Istio

Faster time to market
 

From sidecars to Ambient, ensure your service mesh is production-ready. With enterprise SLAs and expert architectural guidance, reduce complexity, troubleshoot fast, and accelerate your path to production.

Trusted partnership, backed by industry expertise

Focus on what matters by partnering with Solo’s team of Istio experts. As an extension of your team, we provide seamless onboarding and proactive health checks, giving you confidence to scale mission-critical workloads.

Enhanced security and risk management
 

Fortify your applications and mesh infrastructure with L7 observability, FIPS-compliant builds, continuous CVE scanning, and enhanced SLAs, supported by industry-leading Istio experts.

Enterprise

Premium level support plus access to advanced features designed to support the most demanding and mission-critical enterprise environments.

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Includes everything in Premium, plus:
Managed Certificate Rotation
L7 Visibility without pre-service proxies
Multi-Cluster Service Registry
Routable Global Services
Runtime extensions for ECS, Lambda & Virtual Machines
Key Features

Premium

High-touch, industry expert-led support, designed to help you accelerate, secure, and optimize your Istio service mesh with confidence.

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Includes everything in Basic, plus:
White-Glove Onboarding
Config Monitoring and Insights
Multi-Cluster Observability
Private Slack Access
Optional Enhanced SLAs
Key Features

Basic

Ensure your Istio deployment is reliable and secure with break-fix support across your production workloads.

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Daily Security Scans
Long Term Support with N-4 Coverage
FIPS Certified Builds
Ticket Based Support
Key Features

Community

Get started for free with the cloud-native community’s favourite service mesh - Istio.

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Free to Use
Community-Led Support
Zero Downtime Migration to Ambient Mesh with Solo Images
Gloo Operator for Easy Istio Install
Key Features
See the full comparison chart

Compare support tiers

Feature
Enterprise
Premium
Basic
Community
N-2 support
N-4 support (LTS)
Daily CVE scans
Break-Fix
FIPS Builds
Support Portal Access
Architecture and Design Support
90 day white glove onboarding and health checking (OBDM)
Private Slack
Single Pane of Glass Monitoring (Ul)
Multi Cluster Observability
Istio Actionable Insights
Istio Health Monitor
Enhanced SLA
Additional
Add On
Additional
Add On
Additional
Add On

Additional enterprise features*

Feature
Enterprise
Premium
Basic
Community
Routable Global Services
Full SPIRE Support and Integration
Multi-Cluster Failover
Multi-Cluster Traffic Distribution
Dynamic Forward Proxy for Egress Traffic
Waypoint EnvoyFilter Support
Layer 7 Monitoring and Tracing Without Per Service Proxy
Runtime Extensions for ECS, Lambda & Virtual Machines
Federated Trust Domains
Managed Certificates Rotation
* Additional features are available with enterprise support tier subscription only

Enterprise support & SLAs

Priority
Description
Standard
Enhanced*
Urgent
Description

A problem that severely impacts your use of the software in a production environment

Standard

1 hour (24/7/365)

Enhanced*

15 minute (24/7/365)

High
Description

A problem where the software is functioning but your use in a production environment is severely reduced

Standard

4 Business hours (local time)

Enhanced*

2 hours (24/7/365)

Normal
Description

A problem that involves partial, non-critical loss of use of the software in a production environment or a development environment

Standard

8 Business hours (local time)

Enhanced*

4 Business hours (local time)

Low
Description

A general usage question, reporting of a documentation error, or recommendation for a future product enhancement or modification

Standard

24 Business Hours (local time)

Enhanced*

12 Business hours (local time)

Full terms and conditions of Solo’s Istio Support Policy available here.
* Enhanced SLAs available to Enterprise and Premium support subscriptions only.

Support resources

Solo support FAQ

Read the commonly asked questions about Solo’s Enterprise Support.

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Solo customer support center

Visit the Solo Customer Support Center to view and submit support requests.

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Read the docs

Get the latest updates across Gloo Mesh Enterprise via our documentation hub.

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