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Full Time
Middle - Senior

About Us is a startup in Cambridge, Massachusetts focused on creating software to help simplify the journey to adopting and scaling cloud-native applications. We specialize in Envoy Proxy, Istio, Kubernetes, Service Mesh, and ways to make those technologies easier to use and help large distributed applications scale.

About the Job

We are looking for customer-centric technologists with a passion to help companies learn, adopt, and scale their applications with the product portfolio. The main role is to work with our customers closely to get them into production and to be successful with our product(s). Our ideal candidate would have a knack for troubleshooting and solving complex problems, combining technical knowledge with exceptional communications skills to provide both internal and external guidance. If you enjoy supporting customers throughout the lifecycle and helping them successfully migrate to production, then is the place for you. We are looking for engineers who are excited about cloud native, distributed systems technology and want to educate and act as SME.

If you’ve got a passion for cloud native technology, a desire to help others, and are interested in expanding your impact, we want to talk to you. This role is highly specialized customer success in a fast-growing technology startup.

What you will be doing

  • Qualify sales opportunities by leveraging technical expertise to understand business problems
  • Build and conduct product demonstrations both virtual and in-person
  • Plan and execute proofs of value to validate solutions within customer environments
  • Proactively guide customers through their architectural and product setup and decisions
  • Develop strong relationships with customers, sales and product teams
  • Contribute to projects by submitting issues, pull requests and documentation
  • Stay current with fast-moving additions to products and related technologies to maintain domain expertise and credibility
  • Manage stressful situations with calm professionalism, empathy, and compassion such as support production issues or high-visibility proofs of value
  • Actively engage with the community and related open source projects to foster adoption and grow external contributions
  • Work with Sales to help evangelize products and related technology through speaking engagements (conferences, meetups, webinars) and content (blogs, articles) as needed

Job Requirements

  • At least 4 years of experience supporting a technical sales process
  • At least 2 years of hands-on experience with Kubernetes
  • Working knowledge of Go, Java, Node.js or related, modern programming language
  • Working knowledge of Linux operating system
  • Understanding of modern, cloud-native application architectures
  • Experience responding to RFIs and/or RFPs
  • Strong written and verbal communication skills
  • Strong sales acumen

Willingness to travel up to 50% (post COVID)

Solo is committed to diversity and creating a working environment of equality for all.

Location: US-West or Central

Questions about joining

We’d love the opportunity to tell you more about our company, roles and what it’s like to work here. Contact us to ask a question.